• You register in your personal account and receive a free address in South Korea.
• You can order goods from online stores to this address.
• Important: this address is for self-purchases only.
• All purchases are recorded in your personal account.

• Online shopping in South Korea offers a huge selection of brands, low prices, great sales, and traditionally high-quality products. Now all these benefits are available to you.
• A delivery address in South Korea allows you to:
• Buy products from any online stores, even those that do not deliver to other countries.
• Participate in local online sales like Black Friday, Cyber Monday, pre-Christmas sales, and events from your favorite musicians.
• Combine purchases from different stores into one package and save up to 80% on shipping costs.

• It is the address of our warehouse in South Korea, along with your locker number. We will receive all your purchases from online stores, combine them into one package, and send it to you.

• The cost depends on the weight of the package and additional services. You can calculate the approximate price using our “Calculator” and view the rates and services in the “Rates and Services” section.

• We work on a P2P* system to top up your personal account for service payments.
• All available options are listed in the balance section of your personal account.

• In the “Registration” section, provide your first name, last name, phone number, email address, and create a password to access your personal account. A confirmation email with a registration link will be sent to your email. You will receive your addresses in South Korea immediately after registration.

• It is always available in your personal account. To access it, go to the main page of your personal account.

• In any online stores and marketplaces within the country.
• You can also buy products from individuals on your own.
• Use the product search tool to find the items you’re interested in: https://danawa.com/
• Note: We do not work with wholesale orders over 500 kg.

• Follow the usual online shopping procedure. Select the items and their parameters, add them to your cart, and proceed to checkout. The store will ask for the shipping address (Shipping Address), which you can find in your personal account. Simply copy it and paste it into the corresponding field on the retailer’s website. Pay for the purchase, and it will be sent to our warehouse.

• Use the “Purchase Assistance” service. You find the desired item on the online store’s website — we will buy it for you.

• You send us the link to the desired product on the online store’s website, along with parameters: color, size, quantity.

We will purchase it for you.

The cost of the service is according to the service rates: see rates.

Add the purchase information to your personal account. Instructions on how to do this:

• Go to your personal account and select the “Purchases” section.
• Click the “Add Purchase” button.
• Fill in the order details: name (you create it), store name, Tracking Number (the tracking number). The store will provide it when they send your purchase to our warehouse.
• For each item in the order, specify: name (as listed on the store’s website), a link to the product page, quantity, price.
• Select additional services. For example, we can check the product for damage and take several photos or add extra packaging for fragile items.
• Click the “Create” button. Done: your order is registered. After verification, an invoice will be generated for the purchase of your order.
  The order statuses will show its current state.
  We will notify you when it arrives at the warehouse so you can quickly arrange for delivery.

• This helps us identify them more quickly at the warehouse and prepare them for shipping to your address. This means you will receive your purchases faster. Additionally, this will save you from unnecessary costs. For all purchases not added to the personal account in advance, paid inspection of goods is required.

• If you are ordering courier delivery, the weight of the package must not exceed 30 kg. The maximum total of the three dimensions is 300 cm, and no side can be longer than 150 cm.

• Alcohol and Tobacco Products
  Includes vaporizer liquids, electronic cigarettes, and accessories such as vape pens, kits, box mods, e-liquids, flavor additives, coils, wires, and batteries. Any items of this nature received at the warehouse will be disposed of without reimbursement.
• Laser Pointers, Rangefinders, and Sights
• Lithium Batteries
• Drones
• Prescription Drugs and Controlled Substances
  Includes any substances classified as illegal.
• Restricted Items
• Perfumes, nail polish, paint, and pressurized spray cans
• Gasoline, matches, or any flammable substances
• Corrosive or chemical materials
• Firearms, ammunition, replicas (including toys), and parts
• Non-kitchen knives
• Human organs, biological substances, or blood
• Perishable goods
• Plants, seeds, and any agricultural products
• Precious gemstones (excluding jewelry)
• Jewelry
• Currency and Financial Instruments
  Includes banknotes, securities, travelers’ checks, and any monetary equivalents.
• Prohibited Content
• Pornographic materials or items promoting hatred
• Items infringing on copyrights
• Dangerous or Illegal Goods
  Includes any items deemed harmful, dangerous, or prohibited by laws or regulations.
• Transport Restrictions
• Items banned by specific courier services
• Discretionary Prohibitions
  Any item deemed potentially dangerous, harmful, or illegal at our discretion.

• We will send you an email notification. In your personal account, the order will have a new status — “Received at the warehouse”.

• Make sure the store has shipped your purchase and the courier service has delivered it to our warehouse. Check this using the Tracking Number on the seller’s or courier service’s website. If the order is lost at this stage, contact the store.

  The purchase may have arrived at the warehouse but not appear in your personal account. This can happen if the buyer has entered their locker number incorrectly in the shipping address or the order number and Tracking Number are incorrect. Please provide our support team with the sender’s address, approximate weight, dimensions, and product description. We will check the packages at the warehouse and try to locate yours.

• Through our customer support. If the online store covers return costs, simply send us the return label (in the form of a file or link). Some stores include the label inside the package. We will send the purchase back. Some stores do not offer free returns. In this case, you will need to pay the postal charges for the return delivery.

Note: Returns are a paid service according to the service rates.

• Free for up to 90 days. This is convenient if you are waiting for purchases from several stores and want them to be delivered in one package. After the free period, we will charge a daily storage fee of ₩1,000 per day.

• We do not accept packages from other countries.

Exceptions: Documents.

• To save on shipping. It is more cost-effective to send one heavy package rather than several lighter ones. Compare the cost of different weight shipments in the “Calculator”.

• The weight of the package includes the weight of all the items packed inside, factory and store packaging, materials we use in the warehouse, labels, and stickers. We weigh the package after it is packed and charge the customer for shipping and warehouse services.

• The greater of the two weights is considered. The dimensional weight is calculated using the formula Length x Width x Height / 6000.

For example: actual weight is 12kg, and the package dimensions are 48x50x34 = 14kg.

• Yes, if the package is still at the warehouse.

• We cannot return purchases to the online store if they have already been shipped from our warehouse. You will need to check the return options and methods directly with the seller.

• Shipments are processed every Tuesday and Friday, except on weekends. To be included in the shipment batch, the package must be collected and paid for by 12:00 PM (KST) the day before shipping.

• After shipping, you will receive a tracking number via email to track your package.
• Use any tracking service. For packages to Russia, we recommend https://www.epost.go.kr/main.retrieveMainPage.comm
• Typically, package status information is updated periodically, such as every few hours or each time the package crosses a border or passes through a postal terminal.

• Insurance is included by default in your personal account, in the “Packages” section. However, you can opt out of it when processing your package—just uncheck the checkbox in the service description. The insurance cost is 3% of the total value of the goods in the shipment, shipping costs, and additional services, including the “Purchase Assistance” fee.

• Loss of the package, shortage of goods in the shipment, and damage to goods during transportation if the packaging was damaged.

• Insurance does not cover fragile items that may be damaged during loading and transportation: products made of glass, porcelain, ceramics, crystal, and thin plastics. Examples of such items include: dishes, vases, optics and optical instruments, plumbing fixtures, chandeliers, lamps with glass shades, and Christmas ornaments.

Electronics, power tools, musical instruments, and auto parts (headlights, side mirrors, lights) are also considered fragile items.

• Important: Be sure to open the package at the pickup point in the presence of a postal service employee or at home with the courier. Also, don’t forget to take a video of the unboxing and photos of all the discovered defects.
• To receive compensation, you will need:
• Photos and videos taken during unpacking.
• A damage report written by the postal service specialist.
• Proof of payment for the item – electronic bank statements or a screenshot of the successful payment from your mobile banking app.

• First of all, the video should be recorded in one take, without pauses or editing. Begin filming when the package is still sealed. The box and the items being removed from it should always be in the frame. If you notice any defects during unboxing, show them on camera in maximum detail, from several angles. A properly recorded video will speed up the review of your request and allow for an objective resolution of the compensation issue.

• The warehouse operates on weekdays from 8:00 AM to 4:00 PM Seoul time.
• KR support operates on weekdays from 6:00 AM to 4:00 PM Seoul time.
• Local transportation companies are aware of the warehouse’s working hours, so your orders will be delivered during working hours. All operations at the warehouse (photos, consolidation, and others) are performed only during working hours.

• We act as intermediaries for purchasing and shipping goods from South Korea. Our responsibilities include paying for goods, communicating with the seller, receiving goods at our address, preparing and packaging parcels, and sending parcels from South Korea to the customer’s address. For more detailed information about our purchasing rules and services, you can refer to the help section of our website.
• We are responsible for the goods from the moment they arrive at our warehouse until the parcel is sent to the customer’s address.
• If the product received by the customer does not match the description in the listing, we can assist in negotiations with the seller. However, the customer bears the cost of returning the goods to South Korea and any related expenses.
• If the product was lost or damaged during delivery within Korea, we will help you obtain compensation from the shipping company.

• We are not responsible for the actions of third parties, including sellers, in the following situations: delay in shipping, goods that do not match the description, non-functional items that the seller claimed as functional, or items that were not shipped at all (in cases of fraud). We are also not responsible for the loss or damage of goods during shipping, changes in packaging/delivery/tariff terms due to external circumstances. If you purchase goods through our website without reviewing the rules and terms of our services, we are not responsible for any issues that may arise. We are also not responsible for your actions or inaction in relation to third parties with whom we have no connection.
• We are not responsible for events of force majeure (such as damage or loss of goods caused by a typhoon, earthquake, or tsunami).
• If you change your mind and decide that you no longer need the product, we are not responsible for any consequences.

• We reserve the right to refuse service to any customer, either partially or fully, without providing a reason. In this case, all of the customer’s goods stored at the warehouse will be sent to their primary address, and the remaining balance will be refunded. If the customer’s account does not have enough funds to ship the remaining goods, such a situation will be reviewed on an individual basis.

• Consolidation of a parcel (or “cargo consolidation”) is the process of combining several individual parcels from different senders into one large parcel, which will be delivered by a single transport vehicle to the final recipient.
• As part of the consolidation process, all separate parcels that are to be delivered to the same region or area are gathered together to be packed into one larger parcel. This can be beneficial for senders as they can save on shipping costs since transporting one large parcel is often more cost-effective than shipping several smaller ones.

• Mediation is the process of resolving a conflict or dispute between two or more parties with the involvement of an independent third party called a mediator. Mediation is one of the methods of alternative dispute resolution (ADR) that helps the parties reach an agreement without resorting to legal action.
• In the mediation process, the mediator helps the parties communicate with each other and find common ground to reach a mutually beneficial agreement. The mediator does not make decisions for the parties but can propose various solutions and assist the parties in evaluating them.

• Mail forwarding is a service that allows redirecting mail from the sender’s address to the recipient’s address.

• A tracking number is a unique number assigned to a parcel upon shipment, allowing the sender and recipient to track the parcel’s movement at every stage of delivery.
• The tracking number consists of numbers and/or letters and may vary in length depending on the postal service that handles the delivery.
• Once the tracking number is provided, both the sender and recipient can track the parcel on the postal service’s website, where they can get information about its status at each delivery stage. This usually includes the date and time of shipment, arrival, departure to the next location, and the current location of the parcel.
• The tracking number can also be used to contact the postal service in case of delays or issues with delivery. The service can quickly retrieve parcel information and resolve the issue.
• Additionally, in some cases, the tracking number can be used for insurance purposes to protect both the sender and the recipient in case of loss or damage during shipping.

• Cargo is a term used to refer to goods that are transported via various types of transportation in international shipments.
• Cargo transportation is carried out using various modes of transport, such as cargo ships, container trains, air transport, and cargo trucks. Cargo can be transported over long distances between different countries or within the same country.
• It is also important to note that cargo in international transportation is subject to customs checks and regulations. Special documents, such as invoices, freight bills, and customs declarations, need to be prepared for cargo transportation.

• An invoice is a document issued by the seller and given to the buyer at the time of sale of goods or services. It contains information about the products or services, their cost, payment terms, and other details required for completing the order and conducting the trade transaction.
• Invoices are used in international trade for tracking goods flows, determining taxes, and customs duties. The document serves as a basis for financial accounting of goods transactions and is an essential part of the accounting records.
• The invoice contains the following information:
• Seller and buyer details
• Description of the products or services sold
• Quantity of goods sold or services rendered
• Price per item or service and total cost
• Payment method and payment terms
• Shipping and transportation details
• Additional notes and comments

• The declaration of a postal shipment is a document that must be filled out and attached to the parcel during shipping. It contains information about the goods in the parcel and their value.
• The declaration is necessary for customs authorities to determine which taxes and duties need to be paid for the goods crossing the border. If the declaration is not properly filled out or not attached to the parcel, it may result in a delay or return of the parcel to the sender.
• When filling out the postal shipment declaration, the following information is typically required: the name of the item, its value, quantity, country of origin, etc. It is important to complete the declaration accurately and honestly, as any misrepresentation may lead to legal violations and undesirable consequences.

• A location in the warehouse to store your purchases.