Privacy Policy

Last Updated: October 23, 2025

We value your privacy and protect your personal information with high security standards. This policy explains what information we collect, why we need it, and how we use it.

Information We Collect

If you browse the site without logging in, we collect no personal data. To use SendKorea services, you must register and provide:

  • Full name
  • Email address
  • Delivery address
  • Phone number

Age and gender are optional and can be omitted or deleted anytime.

Your Password

We do not use or store passwords for login. Authentication is via a PIN sent to your email.

Your Email

We use your email for order and delivery notifications. You may opt-in to newsletters or promotions during registration and unsubscribe anytime. We do not sell or share your email with third parties.

Cookies

We use cookies to enhance site functionality, remember settings, and analyze traffic. You can disable cookies in your browser, but some site features may not work properly.

Why We Use Your Data

Your data helps us:

  • Process and deliver your packages
  • Handle customs clearance
  • Contact you regarding orders
  • Improve our site and services
  • Offer personalized promotions (with your consent)
  • Ensure security and compliance with terms of use
How We Collect Information

Data is collected via the website, order forms, email, phone, and analytics tools (e.g., Google Analytics).

How Long We Store Data

We retain data only as long as needed to provide services and meet legal obligations (e.g., delivery confirmation). After that, data is securely deleted.

Your Rights

You can:

  • Update your data in “My Page” → “Account” or “Delivery Address”
  • Delete your account (some data may be retained for ongoing orders)
  • Withdraw consent for data processing
Who We Share Information With

We do not share personal data with third parties except when necessary for:

  • Delivery (couriers, logistics partners)
  • Customs and transport compliance
  • Legal requirements (e.g., court or government requests)
  • Fraud prevention and security

All partners are bound by confidentiality and may use data only for SendKorea services. Aggregated, non-personal data may be used for analytics without identifying you.

Data Security

We protect your data with:

  • Encryption (including SSL for forms and payments)
  • Secure server storage
  • Access limited to authorized personnel
  • PCI DSS compliance for payment data
Data Breach Notification

In case of a data breach affecting your rights, we will:

  • Notify the regulator within 72 hours
  • Inform you promptly if there’s a high risk
  • Explain the issue, protective steps, and our response measures
GDPR and Data Transfers

South Korea is recognized by the European Commission as providing adequate data protection. This allows secure data transfers from the EU to Korea without additional consents. Our contractors comply with strict standards under Korean and EU laws.

Our site may include links to external resources. We are not responsible for their privacy policies. Please review them before use.

Policy Changes

By continuing to use the site, you accept our Privacy Policy. We may modify, add, or remove parts of this policy, notifying you of significant changes on this page. Check periodically for updates.

Questions About the Policy

Responsible party under GDPR and other data protection laws:

Yogerpresso (Danwon Branch)
CEO: Kuchuro Olga
107, Seonbu-dong, 32, Sunbu-gwangjang 1-ro, Ansan-si, Gyeonggi-do, Korea
Corporate Registration Number: 263-32-00015

For questions about this Privacy Policy or data processing, contact us at: support@sendkorea.com.